TERMS AND CONDITIONS
Refunds, Returns & Exchanges
There are no refunds or returns for change of mind. I want you to be happy with your artwork, so if you have changed your mind and have had your artwork for less than 28 days, I can exchange your artwork for another work of equal value that I have available. You will be responsible for any shipping changes.
Shipping and Delivery
I take all reasonable steps to ensure that your artwork arrives to you in a safe and timely fashion. Please read the following additional information and if you have any additional questions, let me know.
Shipping and Delivery within Australia
Shipping and Delivery costs for delivery are calculated at the check-out. Paintings are shipped directly from my studio in Sydney, Australia. Allow 10 days for delivery.
Shipping and Delivery outside Australia
Yes I can deliver worldwide. Shipping and Delivery costs for international delivery are calculated at the check-out.
You will receive an e-mail notification with the tracking number of your parcel once the order has been shipped.
Collection in person
If you live in Sydney Australia, you can make arrangements for collection.
Can my order be delivered to a P.O. Box?
Yes, as long as your PO Box can accept parcels. If delivery to the PO Box is not accepted and returned, the buyer is responsible for paying for re-shipping to a valid address.
If you supply an incorrect address (i.e. the unit number is missing), and the item is returned, then you, the buyer, will be responsible for paying for re-delivery of the item. Please check the order confirmation email when you receive it that the shipping address is correct.
Does someone need to be home for delivery?
I usually check the box ‘Signature on Delivery Required’ when this is an option with the carrier.
Carriers provide a door-to-door service, which does not include carrying the items inside, placement, or removal of packaging. If your order includes larger items, I suggest having an additional person at the delivery address to assist with the placement of your items inside.
*I am unable to redirect orders once items have been dispatched.
Does the postage fee include insurance?
Yes, freight costs include insurance.
What if damage occurs during shipping?
Your artwork is packed carefully using as much padding and protection as is reasonable in order to ensure that it arrives safely. If any damage does occur to your artwork during delivery, contact me immediately.
I will never provide your personal details to any third party.